Contact

One inbox for everything: [email protected]. We read every message and usually reply within a day or two.

For faster help on these topics

• Billing / credits not showing up: include your browser token (the 8-character code shown under the credit packs) and your PayPal transaction ID.
• A conversion or generation failed: tell us which tool (image to 3D, or which format converter) and roughly when — failed runs on the AI tool do not consume your free model or credits.
• Content / IP concerns: if you believe this tool was used to copy protected design, or your own content needs handling, see the policy page and write to the same inbox with details.

STLGenie is an independent site, not affiliated with image-to-stl.com, imagetostl.org, Bambu Lab, Prusa Research or any other platform named on this site.